Privacy Policy

72 Hotel, Sharjah – UAE, a company incorporated under the laws of Sharjah, United Arab Emirates is a part of “Team Engineer Enterprise LLC” (herewith referred to as “we”, “our” or “us”) is committed to protecting your privacy online.

This Privacy Policy discloses the privacy practices for 72 Hotel website and mobile applications. This Privacy Policy describes the ways in which we collect, store, use and protect the information collected due to your use of Participating Website. By providing us with your information on the website and mobile applications, you expressly consent to process your personal information in accordance with the terms and conditions of this Privacy Policy.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE AND MOBILE APPLICATION PARTICIPATING WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND TO ALL THE TERMS AND CONDITIONS OF THIS DATA PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS SET FORTH IN THE PRIVACY POLICY, EXIT THIS WEBSITE / MOBILE APPLICATION NOW.

If you still have any questions, please contact us directly at info@theacthotel.com, and we will be pleased to assist you with your concerns.

YOUR EXPRESS CONSENT TO COLLECTION & USE OF INFORMATION

We collect information when you register online or update your account, log-in, make reservations, communicate with our customer service representatives, pay online, request a catalogue, opt-in to receive our e-mails, participate in a contest, promotion or survey or join our social networking sites.  

By visiting our Website or using our mobile application, submitting information, using our services, purchasing any product  and /or accepting the Terms of Use & Privacy Policy, you unconditionally grant your consent to 72 Hotel  to collect, retain, use and disclose your   personal information including but not limited to your name, email address, addresses, telephone contact numbers, date of birth, transaction details, demographics and data such as IP address, internet domain or browser, referrer, user agent information or other relevant information that we use as part of our data collection process on the Website/Apps or via other channels, such as cookies.

You consent to collect, retain, use and disclose personal information for the following purposes:

• To ensure the efficient running of the website and mobile application
• To provide information about the products
• To develop/offer new products and services
• For accounting and audit purposes
• For marketing and market research and analysis purposes
• To send you communications (or to contact you) via SMS, email, push or any other channel about promotions, services, products and facilities offered by 72 Hotel.
• Provide you with offers (including products and/or services),
• Personalized services and recommendations and improve your experience on our website and mobile application.
• Operate, evaluate and improve our business, website and mobile application.
• Generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics.
• Provide privileges and benefits to you, marketing and promotional campaigns based on your profile.
• In connection with loyalty programs owned and operated by us.
• Communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services.
• To enhance your online experience and bring you access to membership programs, rewards and offers across 72 Hotel.
• Enforce the terms of use of our website and mobile application.
• Protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

DATA SHARED BY YOU

72 Hotel may collect your Data in several ways from your use of our website or mobile application. For instance:

1. • When you register with us to receive our products and/or services.
   • When you conduct a transaction with us or attempt a transaction, on our website or mobile application.
   • When your complete surveys conducted by us.
   • When you elect to receive any communications (including promotional offers) from us.
   • From the information gathered by your visit to our stores, website or mobile application.

SHARING OF DATA

We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties:

• Our group companies
• Our franchisors
• Service Providers – services may include but not limited to storing and analysing data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis, software service providers, payment processing and for the purposes of processing your payment and managing your order, in such circumstances these service providers will be provided access to only such personal information required to fulfil their functions (and only on the agreement that they not use your personal information for any other purposes)
• Sourcing partners and supplier of products and services
• Third party databases to which 72 Hotel and/or one of our brands subscribes
• Government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights
• Agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers
• Purposes intended to deliver publications to you, verify your account information, verify access to publications, determine whether you meet the minimum requirements for use of the service, provide you tailored content and instructions, targeted promotions, provide customer support and seek your input regarding 72 Hotel website
• We will retain your personal information for as long as it is legally required, and to support the business purposes for which it was obtained – we will then  delete it promptly and securely

DATA THAT IS COLLECTED AUTOMATICALLY

1. 1. We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
   2. Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information.  72 Hotel uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.
   3. We may collect your data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled “Cookies”.

WHAT DATA WE COLLECT ABOUT YOU

The Information we collect about you may be broadly described in following categories:

1. 1. Personal Information: Your name, address, phone number, email address, user name, password, billing and credit card information, order history, feedback, IP address and location, digital device name, type and configuration, details relating to your download of Publications via the Service (including details relating to the time of the download, any interruptions, and the success or failure of the downloads), the URL from which you accessed the Participating Website, demographic information, and other such information
   2. General Information: We also receive more general information from you because of your visits. This general information does not identify you personally, and can include information such as your IP address, the length of time you spend on the website, your browsing history, and other such information
   3. Transaction information: The date of the transaction, total amount, transaction history and preferences and related details. Your reviews, feedback and opinions about our products, and services.
   4. Product and service information: Your account membership number, registration and payment information, and program specific information, when you request products and/or services directly from us or participate in marketing programs.
   5. Loyalty programme information: Your loyalty membership information, account details, profile or password details. We do not collect any sensitive data from you for any purpose whatsoever.

MARKETING OPT-IN AND OPT-OUT PROVISIONS

When you register at 72 Hotel, you are consenting to receiving promotional communication from us. You have the option to opt-out or unsubscribe from our marketing communications for products, new products, offers and promotions. If any user who receives a message from the site or SMS or any other channel and would prefer not to receive marketing related communications in the future, can do so by following the Opt-Out instructions in the e-mails or SMS or any other medium. In addition, at any time you may access the Opt-Out section on the site and choose to unsubscribe (Opt-Out) or send an e-mail to our customer care – info@theacthotel.com. We will make reasonable efforts to implement your Opt-Out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

PROTECTION OF PERSONAL INFORMATION:

1. 1. We store all Personal Information on a secure server, and we seek to use procedures designed to protect Personal Information from accidental or unauthorized access, destruction, use, modification or disclosure. We will seek to ensure that your Personal Information is kept confidential and secure, in accordance with this Privacy Policy, and that the appropriate technical and organizational measures are implemented to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access, or other unlawful forms of processing. Although, we will strive to take reasonable security precautions regarding all Personal Information, visitors or users to the Website/Apps acknowledge and agree that 72 Hotel does not control the transfer of information or data via the Website/Apps or over any other electronic facilities or media.
   2. We take all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure or destruction of Personal Information. If 72 Hotel is sold to a third party, or 72 Hotel otherwise becomes subject to a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case 72 Hotel would require that the third party handles your Personal Information with no less care than taken by us.
   3. To keep your Personal Information safe, we ensure that sensitive and private data exchanges between you and Participating Website happen over a Secure Sockets Layer (SSL) secured communication channel and are encrypted and protected with digital signatures. SSL secured communication channels are specially designed to protect personal and sensitive information (payment details), which is sent over the internet.

YOUR RIGHTS AND CHOICES

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of 72 Hotel as described in this Privacy Policy.

You have the following rights in relation to your personal information and you can exercise it by submitting a request info@theacthotel.com below.

• Right to Access, Review, Modify and Delete
• Right to Correction
• Right to Withdraw Consent

It is important that the data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.

TREATMENT OF GENERAL INFORMATION

72 Hotel also collects your General Information to allow us, amongst other things, to better understand our users and improve the layout and functionality of the Website. 72 Hotel may use and disclose anonymous information, including aggregate anonymous information derived from your Personal Information, to inform publishers, partners, trusted affiliates, advertisers, and other interested parties as to the usage habits or characteristics of 72 Hotel customer base, and to serve any other business purposes.

COOKIES

1. 1. 72 Hotel may use cookies, or other technologies, to remember Personal Information or General Information when you use the Website. Cookies are small files or records that 72 Hotel may place on your web browser for collecting information about your activities on the website, preparing reports, assessing trends, to determine relevant interest-based advertisements to serve the customers and otherwise monitoring the way in which the Participating Website is being used. 72 Hotel may also use services hosted by third parties, to assist for these matters which may collect information, such as your IP address, sent by your browser or via cookies.
   2. This is intended to enhance convenience for you, and to assist 72 Hotel to run an efficient operation. The use of cookies is relatively standard. Most browsers are initially set up to accept cookies. However, if you prefer not to store cookies, you can choose to:

1. 1. • Not use the website
      • Set your browser to notify you when you receive a cookie
      • Set your browser to refuse to accept cookies
      • Delete our cookies after visiting the website
      • browse our site using your browser’s anonymous usage setting

By accepting the Terms, you confirm your consent to 72 Hotel ’s website to use cookies, and other such technologies, for such purposes as mentioned herewith. Any information that we collect and store that is personally identifiable is protected using appropriate means.   Although, 72 Hotel does so, it will not be held responsible for any unauthorised access by third parties. The website may contain links to other websites. Please be aware that 72 Hotel is not responsible for the privacy practices of third-party websites not operated by 72 Hotel and cannot guarantee the security of any of your Personal Information collected there. 72 Hotel encourages you to read the privacy statements of each third-party website that collects your Personal Information.

SINGLE SIGN ON

Our website offers a single-sign-on i.e. after a one-time registration on website, you can sign on (login) the website with uniform credentials, without having to go through a separate registration and sign-on process each time. (“Single- Sign-On”). Single- Sign-On provides a single identity –   You can update your account data at any time. To Single- Sign-On, certain personal data is stored centrally in a database and is available to our affiliates and service providers connected with the operation of   the websites.

SECURE PAYMENT PROCESS

When you provide your payment information to pre-pay for your reservation, you can be assured that the transaction is secure. Our website uses SSL encryption to protect sensitive information, such as:

• Credit card holder’s name
• Credit card number
• Expiration date

The hotel utilizes a secure payment gateway specifically designed for processing payments. This ensures that your financial information remains confidential and protected.

CHANGE IN THE PRIVACY POLICY

Changes in law or changes in 72 Hotel ’s business may require changes to be made to the terms of this Privacy Policy from time to time so 72 Hotel encourages you to review this Privacy Policy periodically for any such changes. It is your responsibility to carefully read, agree with the Privacy Policy on each occasion you use the website, and your continued use of the website shall signify your acceptance to be bound by the latest Privacy Policy.  

LIMITATION OF LIABILITY

In no event will 72 Hotel , its affiliates, partners, and their respective employees, officers, directors or insurers be liable to you or to any other person for any costs, damages (including any special, incidental, exemplary, indirect or consequential damages), or liability of any nature, arising or resulting from the collection, use, transfer, processing or storage of personal information obtained by us and resulting from your access to and use of the websites/apps or collected via the other channels.

72 Hotel cannot be held liable for any inconvenience or damage resulting from the use of the internet network, including but not limited to:

• Poor data transmission or reception
• Failure of reception equipment or communication lines
• Malfunctions of the internet network that prevent our website from operating correctly or processing reservations.

NOTIFICATION OF DATA SHARING

Please be advised that upon arrival, we are required by law to share your personal information with local authorities, in accordance with the applicable regulations of the territory.

GOVERNING LAW & JURISDICTION

This privacy policy will be governed by the laws of the relevant country in which your personal information is registered with 72 Hotel (“the applicable territory”). for the avoidance of doubt, the relevant applicable territory may only include those countries in which 72 Hotel operates stores or the websites/apps. the exclusive jurisdiction for any claim, action or dispute with 72 Hotel under this privacy policy will be in the appropriate courts of the applicable territory.